WHAT YOU NEED
TO ACCESS TECH SUPPORT.

How To
Access Tech Support

When you contact Tech Support
you will need:
Your Name, Address, Phone, Email Address.
Your Sewing Machine Brand, Model #,
and Serial Number.
The Purchase Location and Date.

    If you purchased your machine from one of our Sew and Quilt Stores, you have unlimited Tech Support for as long as your warranty is in force.  This service is valued at $299.00 per year, but is a benefit included when you purchase from the Sew and Quilt Store.  Tech Support includes assistance on problem solving, adjusting, servicing, and maintaining your machine.  It also includes advise on recommended supplies and accessories. 

    If you purchased your machine elsewhere, you might consider our adoption policy.  By a one time purchase of our adoption policy ($299 Annual), we will adopt you as our customer and provide full Tech Support for your machines according to the adoption policies.  Ask one of our sales associates about the Tech Support Adoption policy.

Expert Technical Support Services are available at each of our local store locations.  Please feel free to contact your local store.  Also once you receive your Tech Support Member Card, you will be able to freely access Technical Support by phone or email.

Sew And Quilt Store Locations

Killeen Sew & Quilt Store
2201 South W.S. Young Dr.
    Killeen, Tx. 76543
    (254)616-2200

Temple Sew & Quilt Store
 1510 S. 31st Street
    Temple, Tx. 76504
    (254) 774-9797

Waco Sew & Quilt Store
   4300 Waco Dr. Ste B
    Waco, Tx. 76710
    (254)772-2887

FAQ: What is the  problem with a sewing machine that does not move when you push the foot pedal?

ANS:

    1. Power may not be plugged in.  Check This First.

    2. Could be loose wire to the foot control.

    3. On an electronic machine, you may have a safety feature preventing movement, a switch off, or similar issue.

    4. In an extreme cases, the motor may be locked up or the sewing machine shaft may be frozen in position.

Call for Tech Support or Bring the Machine in for service if  not item 1.

ANS:

    1. Check the needle.  Is it the right needle for the fabric?  Is it straight or bent?  Is it in the socket properly?  Is the needle sharp or does it have a burr on the tip.

    2. Check the thread.  Is the machine treaded properly?  Is it in the check spring?  Are there little knots or lint around the hole in the needle?

    3. If the problem is either of the above, replace the needle or thread and test sew again.

    4. If you continue to have skipped stitches, bring it in for service.  Your machine may be out of time, or there may be some other issue only the technicians can fix.

ANS:

Think of sewing machine tensions as two separate tug of war teams pulling against each other.  One teams pulls up while the other pulls down.  In the middle is the fabric.  Perfect tension exists when the thread from the top and the thread from the bottom meet within the fabric.  When tension is not properly balanced one of the two teams is pulling harder than the other.  The winning team pulls the thread from the other side to collect on its side of the fabric. 

If the upper team is pulling harder, (the upper tension is tighter), thread from the bobbin will be pulled up and loop or pucker on top of the fabric.

If the lower team is pulling harder, (the bobbin tension is tighter than the upper tension), the upper thread will be pulled through the fabric and loop or pucker underneath the fabric.

The simple solution, is to adjust the upper tension knob or dial to increase or decrease the upper tension in relation to the bobbin tension.  If you see extra thread on the bottom of the fabric, tighten the upper tension until the thread underneath is no longer obvious. 

If you see puckers of bobbin thread on top of the fabric, decrease the upper tension adjustment until it once more balances with the lower tension and the excess threads on the top of the fabric are gone.

There are many causes of poor tension that this explanation does not address.  If you make adjustments as above and the tensions are still out of whack, call technical support or bring your machine to your local service technician. 

Common causes of poor tension: Improper threading, Burrs on hook or other threadline contact, bad needle, lint in tension system, and others.

Why You Need A Full Service Not A Quick Fix.

A quick fix is a waste of dollars and time.  By quick fix, we mean having only a specific problem repaired.  Yes, it does cost less than a full service at the moment.  But it always costs more in the long run.  It shortens the life of your sewing machine, has no warranty on the repair, and leaves the machine prone to continued problems down the line.

What your really want (almost every time your sewing machine is messing up) is a Full Service.  By Full Service or Standard Service we mean a complete servicing of the sewing machine.  All the covers are removed. All the old gunk, grease, grime, debris, and junk are removed.  The machine is thoroughly and properly lubricated.  All potential problems with the machine are examined, diagnosed, and resolved.  A 49 point detailed operational check is done.  The machine is reassembled and thoroughly tested to insure it will sew as close to new as possible for many months to come.

Why pay for a Full Service?  If you understand, that 90% of all problems with your sewing machine result from accumulation of lint, dust, debris, old deteriorating oils and grease, why would you ever consider a repair that did not solve these issues.  The Full Service at your local Sew And Quilt Store comes with an amazing 6 (Six) month (180 day) limited labor warranty. 

It just makes sense to always request a Full Service, when you sewing machine needs repair.

Submit your questions by email to Killeen@sewandquiltstore.com.